Account Manager e-commerce software (fulltime)

In this role you are responsible for the relationship management of our existing customers, you help them to become even more successful and you know how to translate their wishes into innovations and improvements for the NextChapter Platform. You have knowledge of the e-commerce market and, together with customers and our product team, you will discuss the further development of the platform so that we are always one step ahead of our competition.
    • About NextChapter eCommerce:

    • NextChapter is a leading e-commerce platform. We work for (international) companies for whom e-commerce is core business. With our e-commerce platform, our customers sell via webshops (B2C/B2B), marketplaces, social media and actually all online sales channels you can think of. In addition, with our software they can become a niche marketplace. In short, we help companies grow with our multichannel & multivendor e-commerce solutions.

      NextChapter eCommerce is known as innovative, progressive, high-quality and flexible. Some clients we work for are SPORT2000, KPN, Miss Etam, Australian, BLOND Amsterdam, Runnersworld and DIDI.

      The NextChapter Platform was built on our own with our team of 35 e-commerce professionals and now we are on the verge of breaking through; national and international. In order to realize our ambitions, an investment of millions has been raised, as a result of which we are now continuously looking for talent.

      Our office has a great view over Amsterdam. We work hard but also like to laugh, play shuffleboard and have lunch together. Your new colleagues are passionate e-commerce professionals and at NextChapter eCommerce there is a lot of room for your ideas.

      Our core values, who we are:

      • LEADING & PROGRESSIVE. We want to be the best and the first.

      • INNOVATIVE & SCALABLE. We are thought leaders and future-proof.

      • ENERGETIC. We’ve got a deep-rooted passion for e-commerce.

      • ROBUST. Our solutions are reliable and stable.

      • INVOLVED. We partner up with our customers and are committed to their success.

    • Team:

    • In this role you work closely with the Account Manager / Product Owners, Project Managers, management and the Sales team. In total you will have 30+ pleasant colleagues and our team is growing.

    • Your responsibilities:

      • Responsible for own portfolio of accounts (customers), of which some are strategic accounts. The strategic accounts are customers for whom the NextChapter eCommerce platform fulfills an essential role in their current business model, but also in their further development to, for example, niche marketplaces or shared e-commerce platforms.

      • Responsible for turnover, further development, success and satisfaction with these accounts

      • Daily customer relationship at tactical and strategic level

      • Responsible for the translation of customer wishes and input into requirements for further development of the NextChapter eCommerce platform, such as the important modules PIM and OMS. This means a lot of Product Ownership (PO) for the NextChapter Platform

      • Participation in pitches for strategic new clients

      • Participation in strategy and vision development of the commercial team

      • Participation in strategic product development

    • Your profile:

      • Minimum of 5 years relevant experience in a similar role within the e-commerce / internet world

      • HBO+ work and thinking level

      • Proven track record / experience with e-commerce in the field of platforms, processes, everything that has to do with orders, (product) data, links. You master e-commerce jargon, concepts, architectures, etc

      • Excellent Dutch and English (Spanish is an advantage) speaking and writing skills

      • Leadership qualities, both towards your colleagues and towards your client teams and clients

      • A very flexible attitude where you can quickly and easily switch between levels, topics, projects

      • A problem solver and stress resistant

      • You always keep your word

      • You think e-commerce is a great industry including speed, innovation, versatility, etc.

    • We offer:

      • A varied job with a lot of freedom at a growing company

      • An informal working atmosphere in a friendly international team

      • The opportunity to grow

      • Experience in e-commerce software

      • Good salary including pension plan

      • Joint lunch at the office

      • NS Business Card for commuting (when you live outside Amsterdam)

      • Lease car (option)

      • Flexible working hours and hybrid working

      • Company laptop and phone

      • 26 vacation days (based on fulltime)

      • The possibility to work from our Palma de Mallorca office once a year (we pay for the flights and you stay in one of our two guest rooms for free)


    • Refer a new colleague and get a Cowboy 4 ST e-bike.

    • If you refer somebody who, as a concequence, gets selected as our new colleague, wil receive an incredible reward: a Cowboy 4 ST electric bike. Some simple rules apply:

      • the referral can be proven in writing, such as via e-mail, LinkedIn or Whatsapp

      • there should be no doubt about the sincerity (NextChapter eCommerce assesses this fairly) of the referral

      • during the 1st interview, the candidate informs NextChapter eCommerce about the referral

      • if your refer more than 1 candidate, we can discuss an even better reward

      • NextChapter eCommerce purchases the e-bike

      • this reward is not exchangeable for money or other gifts

      • N/A to recruiters and other employment professionals