Account Manager e-commerce software (fulltime)

NextChapter is a leading e-commerce platform. We work for (international) companies for whom e-commerce is core business. With our e-commerce platform, our customers sell via webshops (B2C/B2B), marketplaces, social media and actually all online sales channels you can think of. In addition, with our software they can become a niche marketplace. In short, we help companies grow with our multichannel & multivendor e-commerce solutions.

NextChapter eCommerce is known as innovative, progressive, high-quality and flexible. Some clients we work for are SPORT2000, KPN, Miss Etam, Australian, BLOND Amsterdam, Runnersworld and DIDI.

The NextChapter Platform was built on our own with our team of 35 e-commerce professionals and now we are on the verge of breaking through; national and international. In order to realize our ambitions, an investment of millions has been raised, as a result of which we are now continuously looking for talent.

Our office has a great view over Amsterdam. We work hard but also like to laugh, play shuffleboard and have lunch together. Your new colleagues are passionate e-commerce professionals and at NextChapter eCommerce there is a lot of room for your ideas.

Our core values, who we are:

LEADING & PROGRESSIVE. We want to be the best and the first.

INNOVATIVE & SCALABLE. We are thought leaders and future-proof.

ENERGETIC. We’ve got a deep-rooted passion for e-commerce.

ROBUST. Our solutions are reliable and stable.

INVOLVED. We partner up with our customers and are committed to their success.

In this role you work closely with the Account Manager / Product Owners, Project Managers, management and the Sales team. In total you will have 30+ pleasant colleagues and our team is growing.

Responsible for own portfolio of accounts (customers), of which some are strategic accounts. The strategic accounts are customers for whom the NextChapter eCommerce platform fulfills an essential role in their current business model, but also in their further development to, for example, niche marketplaces or shared e-commerce platforms.

Responsible for turnover, further development, success and satisfaction with these accounts

Daily customer relationship at tactical and strategic level

Responsible for the translation of customer wishes and input into requirements for further development of the NextChapter eCommerce platform, such as the important modules PIM and OMS. This means a lot of Product Ownership (PO) for the NextChapter Platform

Participation in pitches for strategic new clients

Participation in strategy and vision development of the commercial team

Participation in strategic product development

Minimum of 5 years relevant experience in a similar role within the e-commerce / internet world

HBO+ work and thinking level

Proven track record / experience with e-commerce in the field of platforms, processes, everything that has to do with orders, (product) data, links. You master e-commerce jargon, concepts, architectures, etc

Excellent Dutch and English (Spanish is an advantage) speaking and writing skills

Leadership qualities, both towards your colleagues and towards your client teams and clients

A very flexible attitude where you can quickly and easily switch between levels, topics, projects

A problem solver and stress resistant

You always keep your word

You think e-commerce is a great industry including speed, innovation, versatility, etc.

A varied job with a lot of freedom at a growing company

An informal working atmosphere in a friendly international team

The opportunity to grow

Experience in e-commerce software

Good salary including pension plan

Joint lunch at the office

NS Business Card for commuting (when you live outside Amsterdam)

Lease car (option)

Flexible working hours and hybrid working

Company laptop and phone

26 vacation days (based on fulltime)

The possibility to work from our Palma de Mallorca office once a year (we pay for the flights and you stay in one of our two guest rooms for free)